Real-Time Next Bus GPS system continues to experience intermittent outages. We apologize for any inconvenience this may cause. Thank you for your patience while we work to resolve this issue.

Register your Compass Card

Protect your Compass Card

Protect your balance on a lost or stolen Compass Card.

Store payment info

Store your payment info for future purchases.

Automatically reload

Set automatic payments, enroll in the Bike Parkade program, and more.

Check your card balance

Check balance or load fares as a guest.


Compass basics

New to Compass

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Compass is convenient, easy-to-use and secure – and it’s all of these things right in the palm of your hand. Load fare products onto one card, and tap in and out across the entire system. Let’s get you introduced.


With card registration, you can set automatic top-ups or pass renewals. Card registration also includes balance protection, in case your card is lost or stolen. Register and set-up your AutoLoad

Fares & Passes

There are two types of Compass Cards – Adult and Concession.
You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. Learn which product is right for you at

Request a Refund

Refunds can be made by calling Compass Customer Service at 604-398-2042. Visit our Help page for more information, including options to submit a request either in-person or by mail.

How to Request a Refund

Requests for refunds can be made the following ways:
By phone

Registered cardholders can request product refunds by calling Compass Customer Service at 604-398-2042.

In person

Visit us in person at the TransLink Customer Service Centre at Waterfront SkyTrain Station.

By mail

Prefer using an envelope and stamp? Complete and mail us a refund request form (if requesting a card deposit refund, remember to include the card).


Contact us using our online form.