Starting Aug. 24, masks will be mandatory for customers while on transit. Learn more at Close

Masks are now mandatory on board all transit vehicles. Details and exemptions at:

Compass Customer Service

Compass Customer Service

Toll Free: 1-888-207-4055
Local: 604-398-2042

Monday to Sunday
6:30 a.m. to 11:30 p.m.

Stadium-Chinatown Station

Unit 1 – 590 Beatty St., Vancouver, BC Canada

Monday to Friday:
9 a.m. to 5 p.m.
Saturday, Sunday, & Stat Holidays:

Map showing Compasss Customer Service location
WCE Customer Service

Toll Free: 1-800-570-7245
Local: 604-488-8906

Suite 295 – 601 West Cordova (at Waterfront Station)
Vancouver, BC Canada

Monday to Friday:
8 a.m. to 4 p.m.
Saturday, Sunday, & Stat Holidays:

Map showing WCE Customer Service location
For transit schedules, fares, and trip planning, visit

Contact Us

The Compass Customer Service Centre at Stadium-Chinatown Station and the West Coast Express Customer Service Centre at Waterfront Station have reopened with temporary reduced hours.

To support physical distancing and overcrowding, customers are encouraged to contact the Compass Customer Service Centre by phone or the form below. Due to a high volume of requests, it may take longer than usual for us to respond. Please do not resubmit your request.

Please enter the last four digits of your Compass Number, found on the back of your Compass Card.
Maximum 1980 characters