In light of COVID-19, we've made some adjustments across the transit system. Learn more at translink.ca/covid19. Close

Compass Customer Service

Toll Free: 1-888-207-4055
Local: 604-398-2042

Monday to Friday
8 a.m. to 4:30 p.m.

Stadium-Chinatown Station

Beatty St., Vancouver, BC Canada

Monday to Friday:
9 a.m. to 5 p.m. Saturday & Sunday:
Closed

Map showing Compasss Customer Service location

WCE Customer Service

Toll Free: 1-800-570-7245
Local: 604-488-8906

Monday to Friday
8 a.m. to 4:30 p.m.

Suite 295 - 601 West Cordova (at Waterfront Station)
Vancouver, BC Canada

Monday to Friday:
8 a.m. to 4 p.m. Saturday & Sunday:
Closed

Map showing WCE Customer Service location

For transit schedules, fares, and trip planning, visit www.translink.ca.

Contact Us

The Compass Customer Service Centre at Stadium-Chinatown Station and the West Coast Express Customer Service Centre at Waterfront Station have reopened with temporary reduced hours.

To support physical distancing and overcrowding, customers are encouraged to contact the Compass Customer Service Centre by phone or the form below. Due to a high volume of requests, it may take longer than usual for us to respond. Please do not resubmit your request.

First name:

Last name:

Phone number:

Email address:

Type of feedback:

Compass Card number: Please enter the last four digits of your Compass Number, found on the back of your Compass Card.

Message: Maximum 1980 characters

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