We've updated our password security requirements. We recommend that all customers who have never changed their password do so in order to continue to keep their account secure. Close

Compass Customer Service

Toll Free: 1-888-207-4055
Local: 604-398-2042

Monday to Sunday
6:30 a.m. to 11:30 p.m.

Waterfront Station

54 – 601 West Cordova Street, Vancouver, BC Canada

Monday to Friday:
9 a.m. to 5 p.m. Saturday, Sunday, & Stat Holidays:
Closed

Map showing Compasss Customer Service location

WCE Customer Service

Toll Free: 1-800-570-7245
Local: 604-488-8906

Suite 295 – 601 West Cordova (at Waterfront Station)
Vancouver, BC Canada

Monday to Friday:
8 a.m. to 4 p.m. Saturday, Sunday, & Stat Holidays:
Closed

Map showing WCE Customer Service location

For transit schedules, fares, and trip planning, visit www.translink.ca.

Contact Us

West Coast Express customers can now call Customer Information at 604.953.3333 for assistance or visit the TransLink Customer Service Centre at Waterfront Station for assistance.

To support physical distancing and overcrowding, customers are encouraged to send their inquiries for assistance using the form below. Due to the high volume of requests, it may take longer than usual for us to respond. Please do not resubmit your request.

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Last name:

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Compass Card number: Please enter the last four digits of your Compass Number, found on the back of your Compass Card.

Message: Maximum 1980 characters

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