Masks are mandatory on board transit vehicles. Learn more at translink.ca/covid19.

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Compass Customer Service

Compass Customer Service

Toll Free: 1-888-207-4055
Local: 604-398-2042

Monday to Sunday
6:30 a.m. to 11:30 p.m.

Stadium-Chinatown Station

Unit 1 – 590 Beatty St., Vancouver, BC Canada

Monday to Friday:
9 a.m. to 5 p.m.
Saturday, Sunday, & Stat Holidays:
Closed

Map showing Compasss Customer Service location
WCE Customer Service

Toll Free: 1-800-570-7245
Local: 604-488-8906

Suite 295 – 601 West Cordova (at Waterfront Station)
Vancouver, BC Canada

Monday to Friday:
8 a.m. to 4 p.m.
Saturday, Sunday, & Stat Holidays:
Closed

Map showing WCE Customer Service location
Map showing WCE Customer Service location
For transit schedules, fares, and trip planning, visit www.translink.ca.

Contact Us

The West Coast Express customer service office at Waterfront Station has closed. West Coast Express customers can now call Customer Information at 604.953.3333 for assistance or visit the Compass Customer Service office at Stadium–Chinatown Station for assistance.

To support physical distancing and overcrowding, customers are encouraged to contact the Compass Customer Service Centre by phone or the form below. Due to a high volume of requests, it may take longer than usual for us to respond. Please do not resubmit your request.


Please enter the last four digits of your Compass Number, found on the back of your Compass Card.
Maximum 1980 characters