The Compass Customer Service Centre has moved! Look out for the new TransLink Customer Service Centre at Waterfront Station.
Toll Free: 1-888-207-4055 Local: 604-398-2042
Monday to Sunday 6:30 a.m. to 11:30 p.m.
54 – 601 West Cordova Street, Vancouver, BC Canada
Monday to Friday:9 a.m. to 5 p.m. Saturday, Sunday, & Stat Holidays: Closed
Toll Free: 1-800-570-7245 Local: 604-488-8906
Suite 295 – 601 West Cordova (at Waterfront Station) Vancouver, BC Canada
Monday to Friday: 8 a.m. to 4 p.m. Saturday, Sunday, & Stat Holidays: Closed
West Coast Express customers can now call Customer Information at 604.953.3333 for assistance or visit the TransLink Customer Service Centre at Waterfront Station for assistance.
To support physical distancing and overcrowding, customers are encouraged to send their inquiries for assistance using the form below. Due to the high volume of requests, it may take longer than usual for us to respond. Please do not resubmit your request.