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Due to a medical emergency at Gateway Station. All Trains terminate at Scott Road Station. A bus bridge and Shuttle Train is set up between Scott Road Station and King George Station. Gateway Stn remains closed. Canada Line and Millennium Line are unaffected

Expo Line shuttle train in effect between Scott Rd and King George Stns but will not stop at Gateway. Customers must transfer trains at Scott Rd to continue their journey.

Affected stops:
King George Station @ Platform 1
Surrey Central Station @ Platform 1
Gateway Station @ Platform 1
Scott Road Station @ Platform 1

Canada Line and M-Line are unaffected.

Compass Customer Service

Compass Customer Service

Toll Free: 1-888-207-4055
Local: 604-398-2042

Monday to Sunday
6:30 a.m. to 11:30 p.m.

Stadium-Chinatown Station

Unit 1 – 590 Beatty St., Vancouver, BC Canada

Monday to Friday:
9 a.m. to 5 p.m.
Saturday, Sunday, & Stat Holidays:

Map showing Compasss Customer Service location
WCE Customer Service

Toll Free: 1-800-570-7245
Local: 604-488-8906

Suite 295 – 601 West Cordova (at Waterfront Station)
Vancouver, BC Canada

Monday to Friday:
8 a.m. to 4 p.m.
Saturday, Sunday, & Stat Holidays:

Map showing WCE Customer Service location
Map showing WCE Customer Service location
For transit schedules, fares, and trip planning, visit www.translink.ca.

Contact Us

The West Coast Express customer service office at Waterfront Station has closed. West Coast Express customers can now call Customer Information at 604.953.3333 for assistance or visit the Compass Customer Service office at Stadium–Chinatown Station for assistance.

To support physical distancing and overcrowding, customers are encouraged to contact the Compass Customer Service Centre by phone or the form below. Due to a high volume of requests, it may take longer than usual for us to respond. Please do not resubmit your request.

Please enter the last four digits of your Compass Number, found on the back of your Compass Card.
Maximum 1980 characters