Register your Compass Card

Protect your Compass Card

Protect your balance on a lost or stolen Compass Card.

Store payment info

Store your payment info for future purchases.

Automatically reload

Set automatic payments, enroll in the Bike Parkade program, and more.

Check your card balance

Check balance or load fares as a guest.


Compass basics

New to Compass

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Compass is convenient, easy-to-use and secure – and it’s all of these things right in the palm of your hand. Load fare products onto one card, and tap in and out across the entire system. Let’s get you introduced.


With card registration, you can set automatic top-ups or pass renewals. Card registration also includes balance protection, in case your card is lost or stolen. Register and set-up your AutoLoad

Fares & Passes

There are two types of Compass Cards – Adult and Concession.
You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. Learn which product is right for you at

Request a Refund

Refunds can be made by calling Compass Customer Service at 604-398-2042. Visit our Help page for more information, including options to submit a request either in-person or by mail.