Masks are now mandatory on board all transit vehicles. Details and exemptions at:
Toll Free: 1-888-207-4055 Local: 604-398-2042
Monday to Sunday 6:30 a.m. to 11:30 p.m.
Unit 1 – 590 Beatty St., Vancouver, BC Canada
Monday to Friday:9 a.m. to 5 p.m. Saturday, Sunday, & Stat Holidays: Closed
Toll Free: 1-800-570-7245 Local: 604-488-8906
Suite 295 – 601 West Cordova (at Waterfront Station) Vancouver, BC Canada
Monday to Friday: 8 a.m. to 4 p.m. Saturday, Sunday, & Stat Holidays: Closed
The Compass Customer Service Centre at Stadium-Chinatown Station and the West Coast Express Customer Service Centre at Waterfront Station have reopened with temporary reduced hours.
To support physical distancing and overcrowding, customers are encouraged to contact the Compass Customer Service Centre by phone or the form below. Due to a high volume of requests, it may take longer than usual for us to respond. Please do not resubmit your request.